Legal Notice

Legal entity: BIGBRO LLC. Legal form: limited liability company. State of formation: New Mexico, United States of America. Registered address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States.

This website and the online stores in our portfolio are operated by the entity named above (“we”, “us”, “our”), a company incorporated and registered in the United States of America. Contact details are published on our Contact page.

Each brand in our portfolio, including Smooth Labs and Purtitan, is a trading name of BIGBRO LLC. Charges for orders placed on those stores appear on your card or bank statement under the billing descriptor shown at checkout.

We are the seller and merchant of record for all orders placed on the stores we operate.

This website is the corporate site of BIGBRO LLC. It describes the company, its portfolio of brands and the policies that apply to purchases made on those brands' stores.

No product is sold on this website. Orders are placed on the individual brand storefronts, and the contractual terms applicable to a purchase are set out in our Terms of Service, Return and Refund Policy, Shipping Policy and Privacy Policy. Nothing published here constitutes an offer capable of acceptance; an order placed by you is an offer, and a contract is formed only on dispatch.

Our storefronts are hosted on third-party e-commerce platforms. For customers in the United States and Canada the hosting provider is Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada. For customers in the European Union and elsewhere outside North America the provider is Shopify International Limited, registered in Ireland under number 560279, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.

Payments are processed by Shopify Payments and its payment processors. They provide payment-processing services only and are not the seller or supplier of the products.

Hosting and payment providers are third parties. We are not responsible for, and disclaim all liability arising from, the availability, performance, security or acts and omissions of any third-party service used to deliver this website or our stores.

Content published on this website and on our stores is provided for general information only. We do not warrant that any content, including product descriptions, specifications, images, ingredient or material information, compatibility statements, certifications, availability or pricing, is accurate, complete, current or free from error.

Content may be supplied by manufacturers or suppliers and is not independently verified by us. Specifications, formulations, components and packaging change without notice. Where the information supplied with a product differs from the information published online, the information supplied with the product governs. Any reliance you place on the content published here is at your own risk.

Nothing published on this website constitutes medical, veterinary, dermatological, nutritional, electrical, structural, legal, tax or other professional advice, and it must not be relied on as such. Consult an appropriately qualified professional before acting on anything published here.

All content on this website and on our stores, including text, layout, design, structure, source code, graphics, photographs, video, logos, trade marks, trade dress, brand names and compilations of data, is owned by or licensed to BIGBRO LLC and protected by copyright, trade mark, database and other intellectual property rights.

You are granted a limited, revocable, non-exclusive, non-transferable licence to access and view this website for personal or internal business evaluation purposes only. All other rights are reserved. You may not reproduce, copy, distribute, republish, adapt, translate, frame, mirror, sell or exploit any part of it, or extract, scrape, crawl or reuse any part of its content or data, without our prior written permission. Purchase of a product conveys no licence or right in our intellectual property or in that of any manufacturer.

Third-party trade marks remain the property of their respective owners, and their appearance does not imply affiliation or endorsement. Notices of claimed intellectual property infringement, including notices under 17 U.S.C. § 512(c)(3), may be sent using the details on our Contact page. We terminate the accounts of repeat infringers.

This website and our stores are provided “as is” and “as available”. We do not warrant that they will be uninterrupted, timely, secure, error free or free of harmful components, and we may suspend, withdraw, restrict or discontinue all or part of them at any time, without notice and without liability.

You are responsible for the configuration and security of your own device, network and software. Brands shown as under maintenance or in development are not trading, and no order can be placed with them.

This website may link to or integrate third-party websites, applications, payment processors, carriers, review platforms and advertising services. These are not under our control. We do not endorse them, do not verify their content, and accept no responsibility or liability for their content, terms, privacy practices, availability, security or performance.

To the maximum extent permitted by applicable law, we exclude all liability arising out of or in connection with the use of, or inability to use, this website or reliance on any content published on it, including indirect, incidental, special, punitive or consequential loss, loss of profit, revenue, data, goodwill or opportunity, and any loss arising from viruses or other technologically harmful material.

Nothing in this notice excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot lawfully be excluded or limited. Liability in connection with purchases is governed by our Terms of Service. If you are a consumer resident in the European Union or the EEA, this section applies only so far as it is fair and permitted.

Personal data collected through this website and our stores is processed as described in our Privacy Policy, which forms part of our Terms of Service.

The company is operated from the United States. We do not offer, sell or ship to customers in the United Kingdom. We make no representation that this website or its content is appropriate or available for use in any particular location, and access from territories where the content is unlawful is prohibited. You are responsible for compliance with the laws of your own jurisdiction.

This notice and any dispute arising from it are governed by the law identified in our Terms of Service, and the dispute resolution provisions of those Terms apply. If you are a consumer resident outside the United States, this does not deprive you of the protection of the mandatory rules of the law of your country of habitual residence, or of any non-waivable right to bring proceedings in your local courts.

We may update this notice at any time by publishing a revised version with a new date. All enquiries, legal notices and requests should be sent using the details on our Contact page.