Terms of Service

We are the seller and merchant of record for every order. Payment is processed by third-party payment providers; they do not sell the products and do not decide product disputes. For anything concerning your order, contact us.

Where an order ships internationally on DAP terms, you act as the importer of record and are responsible for import duties, VAT and other import charges. Where DDP or domestic shipping is stated, those charges are as shown at checkout.

Products are supplied “as is”, without warranty, except where mandatory law provides otherwise.

Outside the European Union, disputes are resolved by individual binding arbitration, and class actions and jury trials are waived. A thirty-day opt-out is available. Consumers in the EU and EEA should read the Consumer Annex, which prevails over any conflicting provision.

Legal entity: BIGBRO LLC, a limited liability company formed under the laws of the State of New Mexico, United States. Registered address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States.

BIGBRO LLC owns and operates a portfolio of e-commerce brands. Each brand trades under its own name and is a trading name of BIGBRO LLC. These Terms govern your access to and use of this website and our storefronts (the “Sites”), the goods and digital content offered on them (the “Products”) and all related services.

By using the Sites or placing an order you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, Shipping Policy and Return and Refund Policy, which form part of them.

Product listings are an invitation to treat, not an offer. Your order is an offer to purchase, and a contract is formed only when we dispatch the Products or expressly accept the order.

We may decline, limit or cancel any order, in whole or in part, including where a Product is unavailable, where a price or description is incorrect, where sanctions or export controls apply, or where our fraud, address or payment screening flags the order. Where we cancel an accepted order we refund the amount paid for the cancelled items.

Order confirmation emails acknowledge receipt of your order; they do not constitute acceptance.

We will supply Products matching their description in all material respects, dispatch within the processing times published in our Shipping Policy, handle personal data as described in our Privacy Policy, and respond to enquiries within the response times published on our Contact page.

We remain the seller of record for every order and do not transfer responsibility for your order to any platform, carrier or payment provider.

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, and legally capable of entering into a binding contract.

You are responsible for the accuracy of the information you supply, including delivery address, contact details and any customs identifier, and for maintaining the confidentiality of any account credentials.

We may refuse service, close accounts or cancel orders where these Terms are breached or where abusive, fraudulent or unlawful activity is suspected.

Shipping is governed by our Shipping Policy. Delivery estimates are estimates only and are not guaranteed.

International orders ship DAP unless DDP is expressly stated at checkout. Under DAP you are the importer of record and are responsible for all duties, import VAT, brokerage and customs charges, which are not included in the checkout price.

Title passes on payment in full. Risk of loss passes when the Products are handed to the carrier, except where mandatory consumer law provides that risk passes on delivery to you.

Except where mandatory law provides otherwise, Products are supplied “as is” and “with all faults”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Where a manufacturer's warranty accompanies a Product, that warranty is given by the manufacturer and is enforceable against the manufacturer under its own terms. Statutory consumer rights, including those in the Consumer Annex, are not affected.

You are responsible for satisfying yourself that a Product is suitable for your intended use, is compatible with your equipment, and is lawful to import and use in your country.

Products must be used in accordance with the instructions, warnings and labelling supplied with them. Cosmetic and personal care Products should be patch tested before first use, and use should be stopped if irritation occurs.

Products are supplied for ordinary consumer use. They are not supplied for medical, life-support, industrial, aviation, marine, automotive-safety, or any other high-risk application, and must not be resold as such.

Prices are stated at checkout in the currency shown and may change at any time before your order is placed. We correct manifest pricing and description errors and may cancel affected orders with a full refund.

Payment is taken at the time of order. We accept the payment methods shown at checkout and do not receive or store your full card number, security code or bank credentials.

Domestic sales tax is calculated and applied at checkout where applicable. Import charges for DAP shipments are additional, as described in Section 5. You are responsible for any tax arising on your side of the transaction other than taxes on our net income.

Returns, cancellations, refunds and the EU right of withdrawal are governed by our Return and Refund Policy, which forms part of these Terms. We decide all returns and refunds directly; payment providers do not resolve product disputes.

By submitting a review, photograph, comment or other content to us, you grant BIGBRO LLC a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, adapt, publish and display that content in connection with our brands, and you confirm that you own or control the necessary rights.

You must not submit unlawful, infringing, defamatory, deceptive or offensive material, impersonate any person, or submit incentivised reviews without disclosure. We may remove content at our discretion.

• No attempts to gain unauthorised access to any system, account, network or data.
• No interference with, disruption of, probing or overloading of the Sites or their infrastructure.
• No scraping, harvesting or automated extraction of content, except standard search engine indexing permitted by our robots file.
• No resale or republication of our content without prior written permission.
• No use of the Sites to transmit malware or to conduct fraudulent or deceptive activity.

All content on the Sites, including text, layout, design, source code, graphics, photographs, video, logos, trade marks, trade dress and brand names, is owned by or licensed to BIGBRO LLC and protected by intellectual property law.

You are granted a limited, revocable, non-exclusive, non-transferable licence to access and view the Sites for personal, non-commercial use. All other rights are reserved. Purchase of a Product conveys no licence in our intellectual property or in that of any manufacturer.

The Sites rely on third-party platforms, payment processors, carriers, review platforms and advertising services. These are not under our control, and we accept no liability for their content, terms, availability, security or performance. Your use of those services is governed by their own terms.

Where you purchase in the course of a business, consumer protection provisions do not apply to you, resale is permitted only with our prior written consent, and our total liability is limited as set out in Section 15.

Business buyers are responsible for their own regulatory compliance, including labelling, claims and product registration in their market.

The Sites and their content are provided “as is” and “as available” without warranties of any kind, express, implied or statutory. We do not warrant that the Sites will be uninterrupted, timely, secure or error free, or that defects will be corrected.

Nothing published on the Sites constitutes medical, veterinary, legal, tax or other professional advice.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential damages, or for loss of profit, revenue, goodwill, data, anticipated savings or business opportunity, however caused.

Our total aggregate liability arising out of or relating to the Sites or any order will not exceed the greater of (a) the amount you paid for the Products giving rise to the claim, or (b) one hundred United States dollars (USD 100).

These limitations do not apply to liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

You agree to indemnify, defend and hold harmless BIGBRO LLC, its members, officers, employees and contractors from any claim, loss, liability, damage, fine or expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Sites, or your misuse or resale of a Product.

Before starting any proceeding, you agree to send us a written notice of dispute and to allow sixty (60) days for good-faith resolution.

If the dispute is not resolved, and except where you are a consumer resident in the European Union or the EEA, any dispute will be resolved by final and binding individual arbitration administered in Bernalillo County, New Mexico, under the rules of a recognised U.S. arbitral institution. Class, collective and representative actions and jury trials are waived. You may opt out of arbitration by writing to us within thirty (30) days of your first order.

Governing law: these Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Force majeure: neither party is liable for delay or failure to perform, other than a payment obligation, caused by events beyond its reasonable control.

Assignment: you may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger or sale of substantially all assets.

Severability, waiver and entire agreement: if any provision is unenforceable the remainder continues in force; a failure to enforce is not a waiver; these Terms together with the Privacy Policy, Shipping Policy, Return and Refund Policy and Website Terms of Use constitute the entire agreement between the parties.

Notices: notices must be sent in writing to info@bigbrollc.com or to our registered address and are deemed received on the next business day for email and five business days after posting for mail.

Changes: we may update these Terms by publishing a revised version with a new effective date. The version in force when your order is placed governs that order.

Statutory rights preserved: nothing in these Terms limits mandatory consumer rights under the law of your country of residence, and this Annex prevails over any conflicting provision.

Right of withdrawal: you have 14 days from delivery to withdraw without giving a reason, as set out in our Return and Refund Policy.

Risk and delivery: risk passes to you on delivery. Where we fail to deliver within the agreed period, you may set an additional reasonable period and, if that expires, terminate the contract.

Legal guarantee of conformity: goods benefit from a statutory guarantee of two years from delivery, or longer where national law provides. Remedies are repair or replacement and, where those fail, a price reduction or termination.

Import charges: where an order is shipped DAP, import charges are payable by you as importer of record and are shown as such before purchase.

Liability and courts: the arbitration and class-action waiver in Section 16 does not apply to you, and you may bring proceedings before the courts of your country of habitual residence.